Privacy Policy

Effective date: 28/11/2023

Thank you for using Fairview Digital. This Privacy Policy explains how we (Fairview Digital) collect, store, use and disclose your personal information.

1. Who we are / Contact details

  • We are Fairview Digital (the operator of https://www.fairviewdigital.com.au).

  • If you have any questions or concerns about our privacy practices, or wish to access or correct your personal information, you can contact us via:

    • Email: hello@fairviewdigital.com.au

2. What is “personal information”

Under the Privacy Act 1988, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. OAIC+1

Personal information we may collect includes (depending on how you interact with us):

  • Name

  • Email address

  • Telephone number

  • Postal or street address (if you provide)

  • Other contact details or business details (if relevant)

If we collect sensitive information (e.g. health, race/ethnicity, religious beliefs, etc.), those will be treated under stricter handling requirements. ACMA+1

3. How we collect personal information

We collect personal information in various ways, including:

  • When you fill out a contact form, enquiry form, or request services through our website.

  • When you send us an email, call us, or otherwise communicate with us.

  • Possibly from third-party sources, if you consent or it is otherwise lawful (e.g. publicly-available business directories), but only where necessary and with appropriate safeguards.

We endeavour to collect personal information directly from you, unless it is unreasonable or impractical to do so. ACMA+1

4. Why we collect personal information — purposes of use

We may collect, hold, use and disclose personal information for purposes including (as applicable):

  • To respond to your enquiries or requests for services.

  • To provide, deliver, and improve our products or services.

  • To send you administrative information (e.g. confirmations, notices, updates).

  • To comply with any applicable laws or obligations.

  • To manage our business operations (book-keeping, customer records, invoicing, etc.).

We will only collect personal information that is reasonably necessary for, or directly related to, our functions and activities. ALRC+1

5. Disclosure of personal information

We will not disclose your personal information except:

  • To our employees or contractors who need to know the information to perform their work for us.

  • If required or authorised by law.

  • Where you have given your consent.

  • To third-party service providers (e.g. hosting providers, payment processors, mailing services), if necessary to provide services to you — and only under appropriate confidentiality and security arrangements.

If we anticipate disclosing your information overseas (for example, using cloud-based services hosted overseas), we will inform you clearly of that fact. OAIC+1

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. Not-for-profit Law+1

We will keep personal information only for as long as necessary for the purposes it was collected (or as required by law). When it is no longer required, we will securely destroy or de-identify it. Not-for-profit Law+1

7. Access and correction

You have the right to:

  • Request access to personal information we hold about you.

  • Request correction of any personal information we hold that is inaccurate, out-of-date, incomplete, irrelevant or misleading. OAIC+1

If you wish to access or correct your information, please contact us (see contact details above).

8. Complaints / Privacy concerns

If you believe we have mishandled your personal information, you may contact us to lodge a complaint. We will take all reasonable steps to deal with your complaint promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC oversees compliance with the Privacy Act and the Australian Privacy Principles (APPs). OAIC+1

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time — for example if we change our business practices, adopt new services, or change legal/regulatory requirements. The updated version will be posted on this website with a revised effective date.

We encourage you to review this Privacy Policy periodically.

10. Cookies and similar technologies (if applicable)

If our website uses cookies, tracking or analytics tools (e.g. for performance, site analytics, or other purposes), we will inform you about what data is collected, how it is used, and whether it is shared. We will provide the option for you to opt-out or manage your preferences where practicable.